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Return and Refund Policy
We understand that not all purchases work out as expected. If you are dissatisfied with your order, please refer to our policy guidelines below.
All refund/return requests must be made within 30 days of purchase.
To request a refund or exchange, please send an email to firstname.lastname@example.org and provide the following information:
To be eligible for a return, your item must:
Please note that we cannot accept returns on:
Please note that if you return a product because you don't want it, you'll need to bear the cost of return shipping. Our policy will cover returns for damaged, defective, or incorrect items. Please review our policies before requesting a return or exchange on your item.
Once received, your request will be processed and evaluated by our team.
In some cases where a refund or exchange is requested, you may need to return the product to us. If this is necessary, we will provide you with a return shipping label via email or ask you to send it to 19227 72nd Avenue South Kent, WA 98032 USA. Please try to use the original packaging where possible.
Please keep in mind the following information regarding exchanges:
We will process the exchange within 5 business days of receiving the returned product. It may take up to 10 business days to receive the exchanged product, depending on shipping times.
To be eligible for a refund, please identify if your item is: